Procedures & Policies

Procedures & Policies

Access and equity policy

The College Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times.

College Contact

Contact the College Administrator for assistance if you have any difficulties with your course, study requirements or assessment
Phone: +61 2 9264 4438 / +61 2 9264 4458
Fax: +61 2 9264 2225

Policy and Procedure for the student enrolment and orientation program

The college will provide comprehensive, current and plain English information available to the overseas student or intending overseas student prior to accepting the students for enrolment in a course. The information would be include the requirements for an overseas student’s acceptance into a course, including the minimum level of English language proficiency, educational qualifications or work experience required, and course credit if applicable, the CRICOS course code, course content, modes of study for the course including compulsory online and/or work-based training, placements, other community-based learning and collaborative research training arrangements, and assessment methods, course duration and holiday breaks, the course qualification, award or other outcomes, campus locations and facilities, equipment and learning resources available to students, the details of any arrangements with another provider, person or business who will provide the course or part of the course, indicative tuition and non-tuition fees, including advice on the potential for changes to fees over the duration of a course, and the registered provider’s cancellation and refund policies, the grounds on which the overseas student’s enrolment may be deferred, suspended or cancelled, the ESOS framework, including official Australian Government material or links to this material online, where relevant, the policy and process the registered provider has in place for approving the accommodation, support and general welfare arrangements for younger overseas students, accommodation options and indicative costs of living in Australia.

Upon arrival in Australia the student is required to attend the orientation program prior to commencement of the courses. The information to be included:

a) Support services available to assist overseas students to help them adjust to study and life in Australia
b) English language and study assistance programs
c) Any relevant legal services, emergency and health services
d) The registered provider’s facilities and resources
e) Complaints and appeals processes as outlined in Standard 10 (Complaints and appeals)
f) Requirements for course attendance and progress, as appropriate
g) The support services available to assist students with general or personal circumstances that are adversely affecting their education in Australia
h) Services students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman
i) Information about how to seek assistance for and report an incident that significantly impacts on their wellbeing, including critical incidents
j) General information on safety and awareness relevant to life in Australia.

Note: the college will give relevant information or provide referrals as appropriate to overseas students who request assistance in relation to the services and programs set out as above at no additional cost to the student.

Student Orientation Procedure

1. All new students are required to attend a pre-arranged orientation session as per plan and speak to a Student Welfare Officer. The student will be asked to present their original ID to confirm their identity and arrange to complete the student’s personal information which includes updated personal information, contact details and residential address in Australia.
2. The student contact details will be updated in the Student Management Database and placed in the student file. Student ID will be issued.
3. The student will attend the Orientation at the appointed time. The Academic Manager/Student Service Officer will provide the student with a copy of their timetable and allocated class, campus, shift and start date. The student will also be provided with a copy of the student handbook and singed the orientation register.
4. The student will then attend classes at the beginning of term as outlined by the Academic Manager.
5. The program for orientation day will be as follows:
- Your stay in Australia Accommodation, finances and further study Requirements to receive a qualification
- Certificates issued on successful completion of the course How the course will be delivered and assessed
- Advanced standing/course credit with application timeline
- How you can appeal if you don’t agree with your assessment outcome
- How you can complain if you are not satisfied with any part of the course or service How you can get extra help with your learning
- Course timetable and attendance
- Your obligations as a student at our college including requirements for achieving satisfactory attendance
- Your obligations as a student at our college including requirements for achieving satisfactory course progress
- Course content
- Emergency evacuation procedures

Student code of behaviour

The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.

  • The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status
  • The right to be free from all forms of intimidation
  • The right to work in a safe, clean, orderly and cooperative environment
  • The right to have personal property (including computer files and student work) and the Registered Training Organisation property protected from damage or other misuse
  • The right to have any disputes settled in a fair and rational manner (this is accomplished by the complaints and Appeals Procedure)
  • The right to work and learn in a supportive environment without interference from others
  • The right to express and share ideas and to ask questions
  • The right to be treated with politeness and courteously at all times
  • The expectation that students will not engage in copyright breaches, cheating or plagiarism
  • The expectation that students will submit work when required.
  • The expectation that students will maintain consistent participation by attending all required classes and assessments.
  • The expectation that students will attend all required classes and assessment as part of the requirement to progress through the course satisfactorily and complete the course in within the time frame notified on the student enrolment form.
  • For non-compliance with the Code of Conduct the following procedure for discipline will be followed:

  • A member of the Registered Training Organisation staff will contact students in the first instance and arrange a counselling meeting to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)
  • Where there is a second breach of the Student Code of Behaviour, students will be invited for a personal interview with the Director of Studies to discuss the breaches further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 2)
  • Should a third breach of the Student Code of Behaviour occur after the stage 2 meeting, the student will be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. (Step 3)
  • After the three steps in the discipline procedure have been followed, and breaches of the Code of Behaviour still continue, training services will be withdrawn and the student will be sent a student suspension or cancellation letter.
  • Failure to attend scheduled meetings may result in the College deciding to suspend or cancel a student’s enrolment
  • At any stage of this procedure students are able to access the College complaints and appeals procedure to settle any disputes that may arise.